HRM Professional Certificate Series: Application of Practical Psychological Techniques

Title

Course code

MG120.6-12-2024-C

Objective

Upon completion of the course, participants will be able to understand how to enhance various human resources management (HRM) functions with psychological techniques, such as in recruitment, work allocation, internal communication, team building and motivation, etc.

Content

What are practical psychological techniques?

Definition, types and application

Employee personality assessment and analysis

Theoretical foundation of the main models

DISC
Enneagram
MBTI/The 16 Personality Types

Using the models to understand employees’ personalities, learning patterns and communication styles

Applying NLP techniques to enhance communication

What is NLP?
Why does communication fail to convey messages?
Communication Toolbox

Creating an atmosphere of mutual trust
How to observe and understand the characteristics of others
How to ask questions effectively
How to respond flexibly

Applying coaching techniques to uncover employees' potential

What is coaching?
The principles of coaching
Basic coaching techniques
The 4 steps of coaching

Applying positive psychology to build and motivate teams

What is positive psychology?
Stress management: confronting negative energy positively
Emotions Management: establishing good interpersonal relationships
Cultivating positive mindset
Creating a positive atmosphere in the workplace

Assessment

In-class exercises, assignments and exam

Target audience

This course is tailor-made for HR professionals. Managers/Supervisors in different fields will also find this course useful.

Prerequisite

Priority will be given to individuals who are presently working in human resources management.

Class size

20 Full

Instructor

CPTTM Appointed Instructor(s)

Instruction language

Cantonese

Handout language

Handouts partly in Chinese and partly in English

Duration

Lesson 1-2: 6 hours in 2 sessions
Lesson 3-10: 24 hours in 8 sessions
Total: 30 hours in 10 sessions

Schedule

Lesson 1-2: 14:00-17:00, from Dec 7, 2024 to Dec 14, 2024 every Saturday.
Lesson 3-10: 14:00-17:00, from Jan 4, 2025 to Jan 26, 2025 every Saturday, Sunday.

Fee

MOP2,980

Venue

CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)

Certificate

Certificate of Completion/Merit issued by CPTTM (with at least 80% attendance and passed the assessment).

PDAC code

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Remark

This is one of the seven modules of the “Human Resources Management (HRM) Professional Certificate Series (MG120). Individuals who have successfully completed 6 of the 7 modules within a two-year period can apply for a CPTTM Professional Diploma.