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Continuous Improvement Series: Problem Solving Techniques course

Title Continuous Improvement Series: Problem Solving Techniques course
Course code MG12.2-08-2020-C
Objective To enable students to find the root of the problems. Understand the effective thinking model and the appropriate way to solve the problem and improve the situation.
  1. Type of problems
  2. Problem analysis and data collection techniques
  3. Problem solving tools and tips
    • 8D method
    • PDCA method
    • Lego Serious Play
  4. Problem solving steps
  5. Case study
Assessment In-class exercises, assignments and exam
Target audience Supervisors, managers and personnel involved in quality improvement activities
Prerequisite There is no assumed prior knowledge for this course; priority will be given to individuals who are currently working in this field.
Class size 20
Instructor CPTTM Appointed Instructor(s)
Instruction language Cantonese
Handout language Handouts in Chinese (traditional)
Duration 12 hours in 4 sessions
Schedule 19:00-22:00, from Aug 3, 2020(Monday) to Aug 6, 2020(Thursday).
Fee MOP1,000
Venue CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)
Certificate Certificate of Completion issued by CPTTM (with at least 80% attendance and passed the assessment)
PDAC code ---
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