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Office Administration Practices

Title Office Administration Practices
Course code MG74.1-10-2020-C
Objective Upon completion of this workshop, participants should have enhanced their skills that are essential for becoming a professional secretary/administrative assistant in today's business environment. This workshop is highly practical with real-life exercises and cases.
Content
  1. Roles, responsibilities and ethics of a professional secretary
  2. Social techniques
    • Self-introduction
    • Telephone techniques
    • Receiving visitors
    • Personal grooming
  3. Administrative duties
    • Appointments and visitors
    • Handling outgoing and incoming documents
    • Managing petty cash
    • Information management and filing
    • Arranging business travel and managing itinerary
  4. Organizing company meetings .
  5. Understanding office administration
    • Organization and operation of an Office
    • Purchasing and stock control
    • Use of office equipment
    • Information protection and confidentiality
  6. Regulatory aspects in Macau
    • Types of companies, formation and dissolution
    • Tax issues
    • Managing bank accounts and company chops
    • Filing reports with the Government
Assessment Completion of all assignments and pass the CPTTM exam
Target audience Business secretaries / administrative assistants, or individuals who are interested in pursuing the career as an administrative professional
Prerequisite Nil
Class size 20
Instructor CPTTM Appointed Instructor(s)
Instruction language Cantonese
Handout language Handouts in Chinese (traditional)
Duration 36 hours in 12 sessions
Schedule 19:00-22:00, from Oct 6, 2020 to Nov 27, 2020 every Tuesday, Friday, excluding Oct 13, 2020(Tuesday), Oct 16, 2020(Friday), Oct 23, 2020(Friday), Oct 27, 2020(Tuesday), with Oct 20, 2020(Tuesday) replaced by Oct 22, 2020(Thursday).
Fee MOP2,160
Venue CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)
Certificate Certificate of Completion/Merit issued by CPTTM (with at least 80% attendance and passed the assessment).
PDAC code ---
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