Handling Workplace Conflict Through Mediation

Title	Handling Workplace Conflict Through Mediation
Course code	MG43-11-2023-C
Objective	Upon completion of this course, the participants would have acquired an understanding of the benefits of using mediation in resolving disputes, and how to apply mediation techniques in dealing with workplace confilcts, thereby enhancing their ability in conflict handling.
Content	Definition and Benefits of Mediation Core Values of Mediation Principles of Mediation Differences among Mediation, Arbitration and Litigation Types of Mediation Sources of Workplace Conflicts Investigating and Analyzing Workplace Conflicts Elements of Office Conflicts Essentials of Workplace Communication The Mediation Process How to Reach a Consensus Applying Mediation to Handling Complaints How to Express My Message Reframing Technique Video Demonstration Case Discussion
Assessment	In-class performance and exercises
Target audience	Individuals interested in enhancing techniques in resolving conflicts
Prerequisite	Nil
Class size	20
Instructor	CPTTM Appointed Instructor - Mediator and Assistant Trainer of the Arbitration Center of the World Trade Center of Macau; having worked in financial institutions for over 30 years, the instructor has a wealth of experience in administrative management;, acting as mediation course facilitator, assistant trainer and trainer since 2009
Instruction language	Cantonese
Handout language	Handouts in Chinese
Duration	15 hours in 5 sessions
Schedule	19:00-22:00, from Nov 14, 2023 to Nov 28, 2023 every Tuesday, Friday.
Fee	MOP1,350
Venue	CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)
Certificate	Certificate of Completion issued by CPTTM (at least 80% attendance and completing in-class exercises)
PDAC code	Approved Course under the SAR Government "Continuing Education Development Program", Code: 2307180563-0