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Handling Workplace Conflict Through Mediation

Title Handling Workplace Conflict Through Mediation
Course code MG43-11-2022-C
Objective Upon completion of this course, the participants would have acquired an understanding of the benefits of using mediation in resolving disputes, and how to apply mediation techniques in dealing with workplace confilcts, thereby enhancing their ability in conflict handling.
Content
  • Definition and Benefits of Mediation
  • Core Values of Mediation
  • Principles of Mediation
  • Differences among Mediation, Arbitration and Litigation
  • Types of Mediation
  • Sources of Workplace Conflicts
  • Investigating and Analyzing Workplace Conflicts
  • Elements of Office Conflicts
  • Essentials of Workplace Communication
  • The Mediation Process
  • How to Reach a Consensus
  • Applying Mediation to Handling Complaints
  • How to Express My Message
  • Reframing Technique
  • Video Demonstration
  • Case Discussion
Assessment In-class performance and exercises
Target audience Individuals interested in enhancing techniques in resolving conflicts
Prerequisite Nil
Class size 20
Instructor CPTTM Appointed Instructor - Mediator and Assistant Trainer of the Arbitration Center of the World Trade Center of Macau; having worked in financial institutions for over 30 years, the instructor has a wealth of experience in administrative management;, acting as mediation course facilitator, assistant trainer and trainer since 2009
Instruction language Cantonese
Handout language Handouts in Chinese
Duration 15 hours in 5 sessions
Schedule 19:00-22:00, from Nov 22, 2022 to Dec 13, 2022 every Tuesday, Thursday, excluding Nov 29, 2022(Tuesday), Dec 8, 2022(Thursday).
Fee MOP1,350
Venue CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)
Certificate Certificate of Completion issued by CPTTM (at least 80% attendance and completing in-class exercises)
PDAC code Approved Course under the SAR Government "Continuing Education Development Program", Code: 2207160204-0
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