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HRM Professional Diploma Series: Performance Management

Title HRM Professional Diploma Series: Performance Management
Course code MG120.2-10-2022-C
Objective Upon completion of this course, participants should be able to:
  • Understand the PMS (Performance Management System) process
  • Identify challenges of PMS
  • Know how to conduct performance planning
  • Formulate performance objectives by using SMART principles
  • Design effective performance appraisal form
  • Master the skills in conducting performance appraisal meeting
  • Understand different types of PMS
1. Key Concepts of Performance Management System (PMS)
  • What is PMS?
  • Objectives of PMS
  • Wrong Concepts of PMS
  • PMS Cycle
  • Major PMS
2. Performance Management Challenges
  • Why do Staff Try to Avoid Performance Management?
  • Appraisor Biases
  • Criteria for Successful Performance Management
  • Failure of Performance Management
3. Performance Planning
  • Importance of Performance Planning
  • Process of Performance Planning
  • Company's Vision and Core Values
  • Job Descriptions & Profiles
  • SMART principle for Setting Objectives
  • Samples of SMART Objectives
  • Performance Planning Meeting
4. Performance Appraisal
  • Objectives of Performance Appraisal
  • Objectives of Performance Development
  • Dilemma of Individual Performance
  • Types of Performance Appraisal
5. Performance Appraisal Meeting
  • Steps of Performance Appraisal Meeting
  • Skills in Conducting Performance Appraisal Meeting
  • Do's and Don'ts of Performance Appraisal Meeting
6. Designing a Performance Appraisal Form
  • Objectives of Performance Appraisal Form
  • Contents of Performance Appraisal Form
  • Tips for Effective Performance Appraisal Form
  • Samples of Performance Appraisal Form
7. Major PMS
  • Management by Objectives (MBO)
  • 360-degree Evaluation
  • Assessment Centres
  • Balanced Scorecard
Assessment In-class exercises, assignments and exam
Target audience This course is tailor-made for HR professionals. Managers/Supervisors involved in performance management planning, review and interview will also find this course useful.
Prerequisite Priority will be given to individuals who are currently working in the field of human resources management.
Class size 20
Instructor CPTTM Appointed Instructor(s)
Instruction language Cantonese
Handout language Handouts in Chinese (supplemented with English terminology)
Duration 30 hours in 10 sessions
Schedule 13:45-16:45, from Oct 8, 2022 to Nov 6, 2022 every Saturday, Sunday.
Fee MOP2,860
Venue CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)
Certificate Certificate of Completion/Merit issued by CPTTM (with at least 80% attendance and passed the assessment).
PDAC code Approved Course under the SAR Government "Continuing Education Development Program", Code: 2204140312-0
  • This is one of the six modules of the “Human Resources Management (HRM) Professional Diploma Series" (MG120). Individuals who have successfully completed all six modules within a two-year period can apply for a CPTTM Professional Diploma.
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