HRM Professional Diploma Series: Performance Management

Title

Course code

MG120.2-08-2025-C

Objective

Upon completion of this course, participants should be able to:

Understand the PMS (Performance Management System) process
Identify challenges of PMS
Know how to conduct performance planning
Formulate performance objectives by using SMART principles
Design effective performance appraisal form
Master the skills in conducting performance appraisal meeting
Understand different types of PMS

Content

1. Key Concepts of Performance Management System (PMS)

What is PMS?
Objectives of PMS
Wrong Concepts of PMS
PMS Cycle
Major PMS

2. Performance Management Challenges

Why do Staff Try to Avoid Performance Management?
Appraisor Biases
Criteria for Successful Performance Management
Failure of Performance Management

3. Performance Planning

Importance of Performance Planning
Process of Performance Planning
Company's Vision and Core Values
Job Descriptions & Profiles
SMART principle for Setting Objectives
Samples of SMART Objectives
Performance Planning Meeting

4. Performance Appraisal

Objectives of Performance Appraisal
Objectives of Performance Development
Dilemma of Individual Performance
Types of Performance Appraisal

5. Performance Appraisal Meeting

Steps of Performance Appraisal Meeting
Skills in Conducting Performance Appraisal Meeting
Do's and Don'ts of Performance Appraisal Meeting

6. Designing a Performance Appraisal Form

Objectives of Performance Appraisal Form
Contents of Performance Appraisal Form
Tips for Effective Performance Appraisal Form
Samples of Performance Appraisal Form

7. Major PMS

Management by Objectives (MBO)
360-degree Evaluation
Assessment Centres
Balanced Scorecard

Assessment

In-class exercises, assignments and exam

Target audience

This course is tailor-made for HR professionals. Managers/Supervisors involved in performance management planning, review and interview will also find this course useful.

Prerequisite

Priority will be given to individuals who are currently working in the field of human resources management.

Class size

Instructor

CPTTM Appointed Instructor(s)

Instruction language

Cantonese

Handout language

Handouts in Chinese (supplemented with English terminology)

Duration

30 hours in 10 sessions

Schedule

10:00-13:00, from Aug 30, 2025 to Sep 28, 2025 every Saturday, Sunday.

Fee

MOP2,980

Venue

CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)

Certificate

Certificate of Completion/Merit issued by CPTTM (with at least 80% attendance and passed the assessment).

PDAC code

Approved Course under the SAR Government "Continuing Education Development Program", Code: 2504150362-0

Remark

This is one of the seven modules of the “Human Resources Management (HRM) Professional Certificate Series (MG120). Individuals who have successfully completed 6 of the 7 modules within a two-year period can apply for a CPTTM Professional Diploma.