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Continuous Improvement Series: Problem Solving Techniques

Title Continuous Improvement Series: Problem Solving Techniques
Course code MG12.2-04-2024-C
Objective This course aims to enhance students' understanding of different strategies for problem solving and tools for continuous improvement so that they can build a systematic behavioral model to enhance their abilities.
Content The course is conducted in the form of lectures, case discussions and exercises. Course content includes:

Problem solving management model
  • The origin of problem solving
  • Finding the problems
  • Error prevention management for minimizing error chances
  • Thinking Habits
Procedures and steps for problem solving

Problem solving/continuous improvement tools including:
  • flow chart
  • Pareto
  • Analysis questionnaire
  • Stratification
  • Cause and effect diagram
  • Brainstorming
Assessment In-class exercises, assignments and exam
Target audience Supervisors, managers and personnel involved in quality improvement activities
Prerequisite There is no assumed prior knowledge for this course; priority will be given to individuals who are currently working in this field.
Class size 20
Instructor CPTTM Appointed Instructor(s)
Instruction language Cantonese
Handout language Handouts in Chinese (traditional)
Duration 12 hours in 4 sessions
Schedule 19:00-22:00, from Apr 18, 2024 to Apr 30, 2024 every Tuesday, Thursday.
Fee MOP1,100
Venue CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)
Certificate Certificate of Completion issued by CPTTM (with at least 80% attendance and passed the assessment)
PDAC code Approved Course under the SAR Government "Continuing Education Development Program", Code: 2310170233-0
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