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Continuous Improvement Series: Problem Solving Techniques

Title Continuous Improvement Series: Problem Solving Techniques
Course code MG12.2-02-2019-C
Objective This course aims to enhance students' understanding of different strategies for problem solving and tools for continuous improvement so that they can build a systematic behavioral model to enhance their abilities.
  1. Management Framework for Continuous Improvement & Problem Solving
    • Problem solving strategy
    • Logical order
    • Thinking methodology
    • Decision studies and risk assessment
    • Potential problem analysis
    • The essence of creative solutions
  2. Continuous improvement / problem solving tools, including:
    • Fishbone diagram
    • Relationship diagram
    • Elimination methodology
    • Checklist
    • 5W
    • System diagram
    • Pareto Analysis
    • Cause-and -effect Diagram
Assessment In-class exercises, assignments and exam
Target audience Supervisors, managers and personnel involved in quality improvement activities
Prerequisite There is no assumed prior knowledge for this course; priority will be given to individuals who are currently working in this field.
Class size 20
Instructor CPTTM Appointed Instructor(s)
Instruction language Cantonese
Handout language Handouts in Chinese (traditional)
Duration 12 hours in 4 sessions
Schedule 19:00-22:00, from Feb 11, 2019 to Feb 20, 2019 every Monday, Wednesday.
Fee MOP1,000
Venue CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)
Certificate Certificate of Completion issued by CPTTM (with at least 80% attendance and passed the assessment)
PDAC code Approved Course under the SAR Government "Continuing Education Development Program", Code: 1807320541-0
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