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Continuous Improvement Series: Process Improvement

Title Continuous Improvement Series: Process Improvement
Course code MG12.1-08-2023-C
Objective The course enables the participants to understand what an process approach is and how to use process data to drive improvement.
Content The course is conducted in the form of lectures, case discussions and exercises. Course content includes:
  • How to identify the key processes of an organization
  • Explore the root causes of work process problems and align the processes to achieve customer satisfaction
  • Apply the steps of process rationalization, redraw processes, and determine the priority for improvement actions
  • Use process improvement method and set process/product (service) metrics
  • How to conduct analysis, measurement and improvement of processes
Assessment Test at the end of class
Target audience
  • Managerial personnel
  • Individuals involved in setting up and maintaining an ISO 9001 quality mangement system
  • Individuals involved in quality improvement activities
Prerequisite Nil, Priority will be given to individuals who are presently working in this field.
Class size 20
Instructor CPTTM Appointed Instructor(s)
Instruction language Cantonese
Handout language Handouts in Chinese (supplemented with English terminology)
Duration 12 hours in 4 sessions
Schedule 19:00-22:00, from Aug 1, 2023 to Aug 3, 2023 every Tuesday, Thursday, and from Aug 8, 2023 to Aug 9, 2023 every Tuesday, Wednesday.
Fee MOP1,000
Venue CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)
Certificate Certificate of Completion issued by CPTTM (with at least 80% attendance and passed the assessment)
PDAC code Approved Course under the SAR Government "Continuing Education Development Program", Code: 2301190045-0
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