Continuous Improvement Series: Process Improvement

Title	Continuous Improvement Series: Process Improvement
Course code	MG12.1-01-2020-C
Objective	The course enables the participants to understand what an process approach is and how to use process data to drive improvement.
Content	How to identify the key processes of an organization How to align the processes to achieve customer satisfaction Determine the priority for improvement actions Define the process/product (service )objectives How to conduct analysis, measurement and improvement of processes
Assessment	Test at the end of class
Target audience	Managerial personnel Individuals involved in setting up and maintaining an ISO 9001 quality mangement system Individuals involved in quality improvement activities
Prerequisite	Nil, Priority will be given to individuals who are presently working in this field.
Class size	20
Instructor	CPTTM Appointed Instructor(s)
Instruction language	Cantonese
Handout language	Handouts in Chinese (supplemented with English terminology)
Duration	12 hours in 4 sessions
Schedule	19:00-22:00, from Jan 6, 2020(Monday) to Jan 9, 2020(Thursday).
Fee	MOP1,000
Venue	CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)
Certificate	Certificate of Completion issued by CPTTM (with at least 80% attendance and passed the assessment)
PDAC code	---