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Business English Conversation for Service Sector - II

Title Business English Conversation for Service Sector - II
Course code LG70.2-09-2022-E
Objective This course is practical and basic for participants in business service sectors to enhance their speaking competence and oral skills at work. After completing this course, you will be able to describe or explain specific documents and information clearly to the clients. Also, it can help the participants to communicate smoothly in a polite manner and avoid possible misunderstanding.
Content
  • Meeting your customer and greeting with proper manner
  • Scheduling a meeting and preparing the agenda
  • Enquiries and complaints handling
  • Confronting conflict and handling procedures
  • Points and views sharing with custumers
  • Describing and explaining important information to custumers
  • Introducing the company
  • Introducing the products or services to custumers
Assessment In class performance, exercises and test.
Target audience Participants working in service sectors
Prerequisite Participants with college degree or who have completed foundational English oral class (e.g. LG70.1)
Class size 20
Instructor CPTTM Appointed Instructor(s)
Instruction language English
Handout language Handouts in English
Duration 30 hours in 15 sessions
Schedule 19:00-21:00, from Sep 26, 2022 to Nov 18, 2022 every Monday, Friday, plus Nov 8, 2022(Tuesday), Nov 15, 2022(Tuesday), excluding Oct 3, 2022(Monday), Nov 7, 2022(Monday), Nov 14, 2022(Monday).
Fee MOP2,130
Venue CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)
Certificate Certificate of Completion issued by CPTTM (with at least 80% attendance and passed the assessment)
PDAC code Approved Course under the SAR Government "Continuing Education Development Program", Code: 2201130035-0
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