Business English Conversation for Service Sector

Title	Business English Conversation for Service Sector - I
Course code	LG70.1-06-2023-E
Objective	This practical course aims to enhance the listening and speaking ability of front line staff. By completing this course, participants should be able to engage in a general dialogue with their customers, providing information in a polite manner and giving their customers a good impression.
Content	Introducing yourself to your customer/guest Meeting your customer or guest with proper greetings Telephone techniques Business socializing / small talk Asking your customer's needs Introducing your company, products/services Persuading your customer to buy Placing orders for the customer and checking out Thanking the customer for his/her patronage Answering enquiries and complaints
Assessment	In class performance, exercises and test.
Target audience	Front-line service staff in different sectors
Prerequisite	High school graduate who have a foundation in general English
Class size	20
Instructor	CPTTM Appointed Instructor(s)
Instruction language	English
Handout language	Handouts in English
Duration	30 hours in 15 sessions
Schedule	19:15-21:15, from Jun 2, 2023 to Jul 21, 2023 every Tuesday, Friday.
Fee	MOP2,150
Venue	CPTTM Head Office (Rua de Xangai 175, Edf. ACM 7 Andar, Macau)
Certificate	Certificate of Completion issued by CPTTM (with at least 80% attendance and passed the assessment)
PDAC code	Approved Course under the SAR Government "Continuing Education Development Program", Code: 2210170389-0

Business English Conversation for Service Sector - I