|Title||ITIL4 Foundation Certification Workshop|
|Objective||ITIL (IT Infrastructure Library) is a set of best practices put forth by the Office of Government Commerce (OGC) of the UK Government for better IT management. According to IDC, after implementing ITIL, organizations can increase the productivity of their IT staff by 53%, increase the efficiency by 26%, reduce down time by 31% and the ROI can be as high as 1296%. According to MetaGroup, by 2007 about 40% of enterprises in US will implement ITIL.
After attending this course attendees will understand the key concepts in ITIL4 and will be able to anticipate and participate accurately in the change processes involved the (full or partial) implementation of ITIL in their organizations. They will be ready to take the ITIL4 exam.
|Assessment||In-class performance and exercises|
|Target audience||CIO, IT managers and executives who are responsible for delivering IT services and providing support to their internal or external users.|
|Prerequisite||Has the understanding to the information science and technology.|
|Instructor||Instructor from Hong Kong - Mr. Lam Kwok Kay|
|Instruction language||Cantonese (supplemented with English)|
|Handout language||Handouts in English|
|Duration||18 hours in 6 sessions|
|Schedule||10:00-13:00, 14:00-17:00, from Jun 21, 2019(Friday) to Jun 23, 2019(Sunday).|
|Other fees||Exam: MOP2,300.|
|Venue||Cyber-Lab (Rua Comandante Mata Oliveira, Ed. Associacao Industrial, 3-andar Macau)|
|Certificate||Certificate of Attendance issued by CPTTM (with at least 80% attendance and completing in-class exercises).|
|PDAC code||Approved Course under the SAR Government "Continuing Education Development Program", Code: 1810321174-0|