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Training course for ITIL4 Foundation Certification

Title Training course for ITIL4 Foundation Certification
Course code CM319-06-2019-C
Objective ITIL (IT Infrastructure Library) is a set of operating IT management models launched by the UK Government Office of Business (OGC). ITIL's intellectual property is now owned by the Cabinet Office, and its day-to-day operations are managed by the AXELOS organization. Since its inception in the early 1980s, ITIL has continued to evolve and become the best practice today. ITIL4 is in line with the Industrial Revolution 4.0. It is foreseeable that AI artificial intelligence will be popularized in the future, and the operation mode will be digitized. According to this trend, ITIL4 will inevitably become a brand-new enterprise operation mode. Upon completion of this course, participants will understand the key concepts of ITIL4 and the certification test that is capable of taking the foundation of ITIL4.
Content According to the AXELOS official ITIL4 qualification certification program, the basic certification has seven units
  • Understand the value of the service
  • Seven guiding principles
  • Four major specifications for service management
  • Service value system
  • Service value chain
  • Introduce fifteen common practices
  • Learn about seven common practices
Assessment In-class performance and exercises
Target audience CIO, IT managers and executives who are responsible for delivering IT services and providing support to their internal or external users.
Prerequisite Has the understanding to the information science and technology.
Class size 16
Instructor Instructor from Hong Kong - Mr. Lam Kwok Kay
Instruction language Cantonese (supplemented with English)
Handout language Handouts in English
Duration 18 hours in 6 sessions
Schedule 10:00-13:00, 14:00-17:00, from Jun 21, 2019(Friday) to Jun 23, 2019(Sunday).
Fee MOP5,400
Other fees Exam: MOP2,300.
Venue Cyber-Lab (Rua Comandante Mata Oliveira, Ed. Associacao Industrial, 3-andar Macau)
Certificate Certificate of Attendance issued by CPTTM (with at least 80% attendance and completing in-class exercises).
PDAC code Approved Course under the SAR Government "Continuing Education Development Program", Code: 1810321174-0
Remark
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