|Title||ITIL v3 Foundation Certification Workshop|
|Objective||ITIL (IT Infrastructure Library) is a set of best practices put forth by the Office of Government Commerce (OGC) of the UK Government for better IT management. According to IDC, after implementing ITIL, organizations can increase the productivity of their IT staff by 53%, increase the efficiency by 26%, reduce time by 31% and the ROI can be as high as 1296%. According to MetaGroup, by 2007 about 40% of enterprises in US will implement ITIL.
After attending this course attendees will understand the key concepts in ITIL V3 (2011 foundation) and will be able to anticipate and participate accurately in the change processes involved the (full or partial) implementation of ITIL in their organizations. They will be ready to take the ITIL v3 exam.
|Assessment||In-class performance and exercises|
|Target audience||CIO, IT managers and executives who are responsible for delivering IT services and providing support to their internal or external users.|
|Prerequisite||Has the understanding in information science and technology.|
|Instructor||Instructor from Hong Kong|
|Instruction language||Cantonese (supplemented with English)|
|Handout language||Handouts in English|
|Duration||18 hours in 6 sessions|
|Schedule||10:00-13:00, 14:00-17:00, from May 16, 2014(Friday) to May 18, 2014(Sunday).|
|Other fees||Exam: MOP1,600.|
|Venue||Cyber-Lab (Rua Comandante Mata Oliveira, Ed. Associacao Industrial, 3-andar Macau)|
|Certificate||Certificate of Attendance issued by CPTTM (with at least 80% attendance and completing in-class exercises).|