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Workshop on Sales Language Skill

Title Workshop on Sales Language Skill
Course code ATT423-12-2018-C
Objective In face of the severe market competition in the retail industry, it is absolutely not easy to handle different requests from the customers. This workshop aims to improve the sales effectiveness by means of the proper manipulation of language. In order to convince people to make decision, it is necessary to learn from the observation and communication, by use of scenario, dialogues and eyes contacts. It would help to influence people emotion, as a result to complete the deal.
  • Understand the customer mentality and shopping motivation
  • Successful salesperson mentality
  • How to use the positive language to improve the communication skill
  • Establish professional image: obtain others acceptance and trust
  • Improve sales effectively and language skill
  • Persuade and influence people decision by using of positive communication mode
  • Search for 'win-win' 7A
Assessment In-class performance and exercises
Target audience uitable for people working in retail industry and management
Prerequisite N/A
Class size 20
Instructor Instructor from Institute for Business Development Services, Hong Kong
Instruction language Cantonese
Handout language Handouts in Chinese (traditional)
Duration 6 hours in 2 sessions
Schedule 10:00-13:00, 14:00-17:00, Dec 9, 2018 (Sunday).
Fee MOP560
Venue House of Apparel Technology (Rua dos Pescadores, Ed. Industrial Ocean, Fase II, 10 andar Macau)
Certificate Certificate of Attendance issued by CPTTM (with at least 80% attendance and completing in-class exercises).
PDAC code ---
  • Students who join this course will automatically grant CPTTM the right to use their assignments and final projects for course promotion purposes.
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